Top 12 Call Center Interview Questions and Answers Examples - Career Sidekick

Top 12 Call Center Interview Questions and Answers Examples - Career Sidekick Top 12 Call Center Interview Questions and Answers Examples Interview Questions and Answers / https://www.edenscott.com/blog If youre interviewing for call center jobs, this article will help you get hired.Along with the common interview questions all employers ask, there are some call center interview questions that youre likely to hear specifically for that type of job.So well look at 12 sample questions broken down into 5 different types and how to answer them.5 Types of Call Center Job Interview Questions to Be Ready For1. Questions about your customer service experienceOne type of question youll certainly hear for call center jobs is questions about your customer service skills.This might include behavioral questions like, Tell me a time you had to deal with a difficult customer?And youll also hear direct, fact-based questions like, How many years of customer service experience do you have? or, Have you worked in a call center before?Now, depending on the job, you might not need any prior call center or customer service experience.Plenty of call centers interview entr y level people.So dont panic if they ask this and you dont have any direct experience.Just be upfront, tell them you dont have the exact thing theyve asked about, and then try to explain why youll still succeed in this job and learn this job quickly.2. Questions about your ability to work in a fast-paced environmentThis is the next type of call center interview question youre likely to hear.Again, this might include behavioral questions. For example, Tell me about a time you were working under a difficult deadline.They might also ask questions like, What kind of work environments do you prefer?Since youre interviewing for a call center job, which is usually a fast-paced job where they want speed, its best to tell them you enjoy that type of environment and do your best work in that environment.If you want to get the job offer, you cant give them concerns that itll be too fast and hectic for you to handle.To recap, be ready to show you enjoy and thrive in fast-paced environment. And if youve worked in this environment before, prepare a couple examples of how you succeeded, challenges you overcome, why you enjoy it, etc.3. Questions about your industry knowledgeYou might also hear questions in your call center interview about their particular industry.For example, they could ask, Have you helped customers in the mobile phone market before?Or, Have you ever worked in the business software industry?If they ask this, they want to make sure youll be able to succeed in learning their materials and being able to help customers quickly.They want to know that you can understand their audience, technologies and products.This is one of the top things any employer wants:They want to hire people who can get up to speed quickly and start contributing results!So if you have prior experience in their industry, tell them. If not, say no, and then explain why you think youll be able to learn the industry quickly in spite of this, and what steps youll take to make sure this happe ns (studying at home, etc.)Or if you have been working in another industry, explain how you learned that industry in the past. If you successfully learned a different industry, it can help you prove that youll be able to quickly learn theirs too.4. Questions about mental toughnessBeing in a call center can be difficult and mentally draining.Youll have bad days.Youll have days where you do everything right and a customer still gets angry and yells at you.So expect a few interview questions designed to make sure you can handle it mentally.For example, they might ask you about a time you failed.They might ask how you deal with failure or rejection.Be ready to show that youre capable of handling the ups and downs and that you can bounce back mentally if something doesnt go your way.5. Questions about WHY you want to work in a call centerHiring managers for any call center job will want to make sure this is actually what you want to be doing.They dont want to hire someone whos going to q uit or change their mind after being trained for a month or two.So theyll likely ask, Why do you want this job?They might also ask, Which other companies are you interviewing with?If they ask this, theyre looking to see that youre applying for other jobs of this type, or other similar jobs (customer service, etc.).You dont want to tell them youre looking at 10 HR jobs and just one call center job.Thats going to be a big red flag and will make them worry that you dont really want a call center job.One more question they might ask on this same general topic: How did you hear about this role?So be ready for that, too.Practice Before Your Interview!Weve covered a lot here.As a final step, make sure to go practice.All of these topics are very important to hiring managers, so dont  talk to an HR person or hiring manager without practicing these call center interview questions.Youre likely to hear most or all of these  questions in a phone interview, or early in the face-to-face interview process, so be ready.Call Center Interview Questions Quick ReviewBe prepared for interview questions about prior customer service/call center experienceBe prepared for questions about your ability to work in a fast-paced environmentIf you do not have prior experience in a call center or other similar customer service environment, be prepared to explain how you will succeedExpect interview questions about your knowledge of their industry; they will want to know how much training youll need and how quickly youll get up to speedBe prepared for questions about mental toughness and past failures, since call center jobs can be tough mentallyBe ready to explain exactly why you want to work in a call center; theyre going to ask why you applied for the positionBe prepared for fact-based questions (how many years have you done ___) AND behavioral interview questions (tell me about a time you ___) for each of the topics above